Terms of Service

Please read these Terms of Service carefully before engaging Unrivle for any services.

1. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services

Unrivle provides digital experience audit and growth intelligence consulting services, including but not limited to: UX and usability audits, conversion rate optimization analysis, SEO and discoverability assessments, performance and technical reviews, and actionable growth roadmaps.

The specific scope, deliverables, and timeline of each engagement are defined in a separate Statement of Work (SOW) or service agreement agreed upon prior to commencement.

3. Engagement Process

All engagements begin with a scoping call to define objectives, timelines, and deliverables. No work commences until both parties have agreed on scope and terms in writing (email confirmation is sufficient).

4. Payment Terms

Fees for services are as specified in the agreed SOW or invoice. Unless otherwise stated:

• Invoices are due within 30 days of issue
• A deposit of 50% may be required before work begins on engagements over €2,000
• Late payments may incur interest at the rate of 2% per month
• All fees are exclusive of applicable taxes (VAT where applicable)

5. Intellectual Property

Upon full payment, the client receives a non-exclusive license to use the deliverables (reports, recommendations, roadmaps) for their internal business purposes. Unrivle retains ownership of all methodologies, frameworks, templates, and proprietary tools used in delivering the services.

Clients may not resell, redistribute, or represent Unrivle's deliverables as their own work without prior written consent.

6. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement. This obligation survives termination of the agreement for a period of two (2) years.

Unrivle will not disclose client data, business information, or findings to third parties without explicit consent, except as required by law.

7. Client Responsibilities

To enable effective delivery, clients agree to:

• Provide timely access to relevant data, tools, and personnel
• Respond to requests for information within agreed timeframes
• Designate a primary point of contact for the engagement

Delays caused by the client's failure to provide requested access or information may affect timelines and are not the responsibility of Unrivle.

8. Limitation of Liability

Unrivle's services are advisory in nature. Recommendations are based on analysis and professional judgment, but results are not guaranteed. Unrivle is not liable for:

• Business decisions made based on our recommendations
• Revenue outcomes or commercial results
• Indirect, incidental, or consequential damages

In any case, Unrivle's total liability shall not exceed the fees paid for the specific engagement giving rise to the claim.

9. Termination

Either party may terminate an engagement with 14 days' written notice. In the event of termination:

• Work completed to date will be invoiced at the agreed rate
• Any prepaid fees for work not yet commenced will be refunded
• Both parties will cooperate to ensure an orderly handover of materials

10. Governing Law and Jurisdiction

These Terms are governed by Italian law. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Italy.

11. Changes to These Terms

Unrivle reserves the right to update these Terms at any time. Updated Terms will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact

For questions regarding these Terms, please contact us at: legal@unrivle.com
Address: Via Antonio Monaco 20, 87100 Cosenza, Italy