How we work
No retainers. No execution upsell. The audit is the entire engagement.
Five steps. Locked scope.
- 01
Scoping call
We start with a 60-minute conversation. You tell us what you suspect, we tell you whether an audit makes sense — and which one. If it doesn't, we say so.
- 02
Locked scope and price
Before we begin, we agree on exactly what we'll audit, in what depth, with what timeline and what cost. Everything in writing, before any work starts. No surprises during the engagement.
- 03
Delivery in two to four weeks
We test your digital assets the way real users would. We map drop-offs, we quantify the loss, we identify what's costing you. The work happens behind the scenes — you don't need to be involved in the daily process.
- 04
Prioritized roadmap
You receive a structured report with quick wins separated from structural changes, each ranked by impact and implementation effort. Your team, your agency, or your developer can pick it up and start the day they receive it.
- 05
30-day follow-up
A follow-up session is included in every audit. We meet a month after delivery to review what you've implemented, what's still pending, and what to prioritize next.
What we don't do.
Being clear about our boundaries is part of how we earn trust. We don't run your ads. We don't redesign your site. We don't run A/B tests. We don't write your emails. We don't build code. We don't sell you a retainer after the audit.
We diagnose. You decide what to do next, and with whom.
This is the whole reason our recommendations stay honest. We have nothing to sell you on the other side of the report.
Most of our clients come back.
Not because they have a commitment or a contract. Not as part of a retainer they didn't ask for. They come back when something meaningful changes — a new product launches, a new market opens, the business pivots, the audience shifts.
When the business changes, the customer journey changes. Every shift is a new chance to test where you're losing the value your work creates.
We're not here to sit next to you forever. We're here when you need an outside look. And only then.
Ready to start?
A scoping call is free. Tell us what you suspect, we'll tell you whether an audit makes sense.